PRIVACY POLICY

Last Updated: 31 October 2026

At Glowing Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, place an order or interact with our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Glowing Care, we may collect the following information:

Personal Information

• Full name

• Email address

• Mobile number

• Billing and shipping address

• Delivery details

Order Information

• Products purchased

• Order history

• Transaction details

• Refund and replacement requests

• Customer support communications

Technical Information

• IP address

• Browser type and device information

• Operating system

• Website browsing activity

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

We collect only the information reasonably required to operate our website, process orders and provide customer support.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders.

• To confirm payments and send order updates.

• To arrange shipping and delivery.

• To communicate regarding returns, refunds and replacements.

• To respond to customer queries and complaints.

• To improve our website, products and shopping experience.

• To prevent fraudulent transactions and unauthorised activities.

• To send promotional offers, product updates and marketing communications where permitted.

• To comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by secure third-party payment gateways.

Glowing Care does not intend to store complete credit or debit card details on its own systems. Payment providers may collect and process payment information according to their respective privacy policies and security practices.

Please review the privacy policy of the payment provider used for your transaction.

4. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers to operate our business and fulfil your orders, including:

• Payment gateway providers.

• Shipping and logistics partners.

• Website hosting and e-commerce service providers.

• Customer support and communication platforms.

• Marketing and advertising service providers, where applicable.

• Analytics and website performance service providers.

• Government authorities or regulatory bodies when legally required.

These service providers may access only the information reasonably necessary to perform their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your shopping cart and preferences.

• Understand how visitors use our website.

• Improve website performance.

• Provide relevant advertisements and promotional content.

• Analyse website traffic and user behaviour.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features and functionality.

6. Marketing and Promotional Communications

If you provide your contact details and consent to receive promotional communications, we may send you:

• Special offers and discounts.

• New product announcements.

• Promotional campaigns.

• Product recommendations.

• Brand updates.

You may opt out of promotional emails or messages at any time by using the unsubscribe option, where available, or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential messages relating to your orders, payments or customer support.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil your orders and provide services.

• Maintain transaction and business records.

• Resolve customer complaints and disputes.

• Meet applicable legal, tax and regulatory requirements.

• Protect our legitimate business interests.

When personal information is no longer required, we will take appropriate steps to delete or dispose of it, subject to applicable legal retention requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

Glowing Care is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review their respective privacy policies before sharing personal information with them.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Raise concerns or complaints regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

11. Children's Privacy

Our website and products are not intended to be used independently by children.

We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us without the necessary authorisation, please contact us so that we can review and take appropriate action.

12. International Data Processing

Some of our third-party service providers may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable laws and regulations.

13. Changes to This Privacy Policy

Glowing Care reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date. We encourage customers to review this page periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: Glowing Care
Website: glowingcare.co
Email: info@glowingcare.co
Phone: +91 70456 45607

Registered/Business Address:
21, 5th Floor, 313/319 Haresh Chambers,
Samuel Street, Masjid Bunder,
Mumbai – 400003, Maharashtra, India.

Grievance Officer:
Name: [Insert Grievance Officer's Name]
Designation: [Insert Designation]
Email: info@glowingcare.co
Phone: +91 70456 45607